Luxafor App Terms & Conditions

Luxafor Software Terms of Use

Last updated: 28 September 2026

These terms govern your use of Luxafor software. SIA Greynut (“Luxafor”, “we”, “us”) publishes the software. Please read them together with our Privacy Policy.

1. Scope

These terms cover the following software (together, the “Software”):

  • Luxafor desktop app for Windows and macOS
  • Luxafor mobile app for iOS and Android
  • Luxafor web app
  • Luxafor TAPI app
  • Smart Button app and other device apps we publish
  • Luxafor cloud features, including accounts, teams, Insights, webhooks and the API (the “Cloud Service”)

These terms do not cover the purchase of devices on luxafor.com. The website Terms & Conditions and the device warranty cover purchases. These terms also cover older apps we have deprecated (“Deprecated Apps”). Section 10 explains how they differ.

2. Accepting these terms

You accept these terms when you install, sign in to, or use the Software. If you create an account, you accept them at sign-up. If you do not agree, do not use the Software.

The Software has no minimum age. To create an account, you must be at least 16 years old or have permission from a parent or guardian. If you use the Software for an organisation, you confirm that you may accept these terms on its behalf. In that case, “you” also means the organisation.

3. Your account

You can use most of the Software without an account. You need an account for cloud features such as teams, Insights and synced settings.

When you create an account:

  • Give accurate information and keep it up to date.
  • Keep your password and sign-in methods private.
  • Tell us at [email protected] if you think someone else has used your account.

You are responsible for activity on your account, unless it happened because of our failure to protect it.

You can delete your account at any time in the app settings or by writing to [email protected]. Section 13 explains what happens to your data afterwards.

4. Software licence

We give you a personal, non-exclusive, non-transferable licence to install and use the Software with Luxafor and Busy Tag devices, for your own use or your organisation’s internal use. We keep all rights we do not expressly grant.

You may not:

  • copy, modify, decompile or reverse engineer the Software, except where the law allows it
  • sell, rent, sublicense or redistribute the Software
  • remove or change copyright or trademark notices
  • use the Software to build a competing product
  • bypass security, licence checks or usage limits

The Software includes open-source components. Their own licences apply to them, and nothing in these terms limits your rights under those licences.

5. Cloud Service and teams

The Cloud Service lets you join a team and share your status with its members.

  • When you join a team, every member of that team can see your current status and your name or display name.
  • You join a team with a join code or an invitation. Anyone with the code can join, so share it only with people you trust.
  • A team admin can invite and remove members, rename the team and reset the join code. Admins are responsible for who they let in.
  • Leaving a team stops sharing your status with it.

We work to keep the Cloud Service available, but we do not promise uninterrupted access. We may change, pause or stop parts of the Cloud Service, for example for maintenance, security or because we retire a feature. For changes that reduce what you can do, we give notice in advance as described in section 14.

6. Third-party integrations

The Software can connect to third-party services such as Google, Microsoft, Slack, Zoom, IFTTT and Zapier. When you connect one:

  • You authorise the Software to access the data it needs from that service, such as calendar events or presence status.
  • That service’s own terms and privacy policy apply to your use of it.
  • You can revoke access at any time in the Software or in the third-party service.

We do not control third-party services. An integration can stop working if the provider changes its API, limits access, revokes our approval or has an outage. We will try to restore affected integrations, but we are not responsible for problems the third-party service causes.

Our use of data received from Google APIs follows the Google API Services User Data Policy, including its Limited Use requirements.

7. Webhooks, API and automations

You can control devices through webhooks, the API and automation tools. You are responsible for the endpoints, scripts and automations you set up, and for keeping your webhook URLs and API keys private.

You may not use the Software, webhooks or the API to:

  • send spam or unsolicited messages
  • attack, overload or probe any system, including through outgoing webhooks
  • scrape data or make automated requests beyond normal use
  • break the law or infringe anyone’s rights

We may limit, suspend or block webhooks, API keys or accounts that break these rules or put the Cloud Service at risk. Where we can, we will contact you first.

8. Updates and firmware

The Software can update itself to fix bugs, close security gaps and add features. By using the Software, you agree to receive these updates. Some features may stop working until you install the latest version.

The Software can also update the firmware on your device. Before you start a firmware update:

  • Keep the device connected and powered for the whole update.
  • Do not close the app or unplug the device until the app confirms the update has finished.

An interrupted or failed firmware update can leave a device unusable. If that happens, contact [email protected] and we will help you recover or replace the device under the warranty terms. We are not responsible for damage caused by modified firmware or firmware from other sources.

9. Status accuracy

The Software shows the status you set or the status it reads from your calendar and connected services. The status can be wrong or late, for example after a missed calendar sync, a lost connection or an integration outage.

The status light is a signal to the people around you. It does not guarantee that you will not be interrupted, and you should not rely on it for safety-critical purposes. To the extent the law allows, we are not liable for missed meetings, interruptions or other consequences of an incorrect status.

10. Software and hardware

These terms cover the Software only. The warranty for your device is a separate document:

  • Luxafor and Busy Tag devices bought from us: the Luxafor warranty terms at https://luxafor.com/refund_return/. We provide warranty service for both. SIA Busy Tag manufactures Busy Tag devices, and we sell them with their functionality built into the Software.
  • Devices bought from a distributor or marketplace: that seller’s warranty terms.

We provide the Software free of charge and “as is”. We do not promise that it will be free of errors or work with every computer, operating system or network. This does not limit your statutory rights as a consumer, which section 11 explains.

Deprecated Apps. We no longer develop Deprecated Apps. They stay available as they are, with no new features, bug fixes, security updates or support for new operating systems and integrations. We may withdraw a Deprecated App from download at any time. You use Deprecated Apps at your own risk, and we recommend moving to a current app. To the extent the law allows, we are not liable for problems a Deprecated App causes.

11. Liability

Nothing in these terms limits:

  • your mandatory rights as a consumer under the law of the country where you live, including your rights under EU consumer law for digital content and services
  • our liability for death or personal injury caused by our negligence, for fraud, or for damage we cause intentionally or through gross negligence

Subject to that, and to the extent the law allows:

  • We are not liable for indirect or consequential losses, such as lost profit, lost data, lost business or missed meetings.
  • For business users, our total liability for all claims about the Software is limited to EUR 100.

Indemnity (business users only). If you use the Software for an organisation and a third party makes a claim against us because you broke these terms or the law, you will cover our reasonable costs of that claim, including legal fees.

12. Privacy

Our Privacy Policy explains what data the Software collects, including analytics, crash reports, Insights data and data from connected services, and how we use and protect it.

13. Ending the agreement

You can stop using the Software at any time. To end the agreement fully, uninstall the Software and delete your account.

We may suspend or close your account if you seriously or repeatedly break these terms, if the law requires it, or if your use puts other users or the Cloud Service at risk. Where we can, we will tell you the reason first and give you a chance to fix it. If we stop offering the Cloud Service altogether, we will give at least 30 days’ notice.

When your account ends, we delete your cloud data, including team memberships, Insights history and settings, within 30 days. Copies in backups are deleted on the normal backup cycle. Before closing your account, you can ask [email protected] for a copy of your data.

Sections 4, 9, 11, 15 and 16 continue to apply after the agreement ends.

14. Changes to these terms

We may update these terms, for example when we add features, change the Cloud Service or need to follow new laws. The current version always lives on this page, with its date at the top.

For material changes, we will tell you at least 30 days before they take effect, through a notice in the app or an email to your account address. If you do not agree with the changes, you can stop using the Software and delete your account. If you keep using the Software after the changes take effect, you accept them.

15. Governing law and disputes

The law of the Republic of Latvia governs these terms. If a dispute arises, please contact us first at [email protected] so we can try to solve it together.

Courts in the Republic of Latvia have jurisdiction. If you are a consumer in the EU, you keep the protection of the mandatory laws of your country, and you can also bring a claim in the courts where you live.

16. Contact

SIA Greynut Reg. no. 40103684124 Biķernieku iela 1A, Riga, LV-1039, Latvia [email protected] +371 27755544