Get in touch
Need technical support, product advice, help with a bulk order,
or partnership information?
Send us a message and we'll get back to you
within one business day
Technical Support
Phone
- +371-277-555-44
- +1-917-730-2079
Business Hours:
- Monday–Friday
10:00 AM–6:00 PM (GMT+2)
HQ & Warehouse
- Biķernieku iela 1A
- Riga, Latvia, LV-1039
Legal information:
Greynut LTD
VAT: LV40103684124
Ropažu str. 16B - 41, Riga, Latvia, LV-1039
Frequently Asked Questions
Do you offer bulk discounts?
Yes. Bulk discounts start at 5 or 10 units depending on the product. For large or enterprise orders, fill out our bulk order form and we’ll prepare a personalized quote and invoice. Standard bulk orders ship within 2–5 business days.
Can you provide custom branding for bulk orders?
Yes. Logo engraving is available on Flag devices for orders of 50+ units (vector or high-resolution PDF artwork). Lead time is 3–4 weeks.
Do you ship worldwide?
Yes, we ship worldwide. Local pick-up is available at Biķernieku iela 1A, Riga, Latvia.
How long does delivery take?
Orders are dispatched within 1 business day of purchase. Delivery times by destination after dispatch:
- EU: 3–7 business days
- US & Canada: 3–14 business days
- UK: 5–10 business days
- Rest of world: 10–21 business days
Faster delivery available via DHL courier; slower via regular mail.
Will I pay import duties?
Orders within the EU ship duty-free. International orders may incur import duties set by your local customs authority — these are not collected by Luxafor.
What payment methods do you accept?
Credit/debit cards (Visa, MasterCard, Amex, Discover, Diners Club, Maestro, JCB), PayPal, Google Pay, Apple Pay, and bank transfer. Pricing is available in USD, EUR, and GBP.
Can companies pay by invoice?
Invoice payment is available for bank transfer orders, with pre-payment required before shipment.
What is your return policy?
We accept returns within 30 days of the shipment date. Items must be unused. To start a return, email support@luxafor.com for a Return Authorization. Return shipping is the customer’s responsibility, except where the return is due to a fault on our end.
What does the warranty cover?
2 years from purchase for individuals (EU regulation); 1 year for companies. The warranty covers hardware defects but excludes software, consumables, cosmetic damage, damage from external causes, unauthorised repairs, misuse, and customized items.
How do I get support?
Email support@luxafor.com — we respond within 1 business day. Phone support is available 10AM–6PM (GMT+2).
Exclusive distributors
Denmark
Website: https://www.luxafor.dk/
Email: info@luxafor.dk
Phone: +45 4244 6488
Germany
Website: https://luxafor.de/
Email: info@luxafor.de
Spain
Website: https://luxafor.es/
Email: info@luxafor.es
Sweden
Website: https://www.luxafor.se/
Email: info@luxafor.se
Phone: +45 4244 6488
Non-exclusive distributors
Australia
Telrex
Website: https://www.telrex.com.au/
Phone: 1300 665 970
Email: sales@telrex.com.au
Netherlands
Maver
Website: https://www.maver.nu/
Email: info@maver.nu
Phone: +31 6 1334 2934
Oman
Istoman
Website: https://www.istoman.com
Contact via website chatbot
Switzerland
Alltron
Website: https://alltron.ch/de/
Phone: 062 889 80 90
Email: mail@alltron.ch
United Kingdom
Website: http://luxafor.co.uk/
Email: support@luxafor.co.uk
Phone: 07466607224
