Refund and Return Policy

Purchases are subject to Luxafor Refund Policy. Restocking fees may apply. The risk of loss and title for Products ordered by the User shall pass to the User upon delivery of the items to the carrier.

Luxafor reserves the right, and User hereby authorizes Luxafor to, charge User for any damages up to the purchase price of the damaged Product(s). Replacement of products and credits to the User’s account for Products claimed as damaged or not received are subject to Luxafor investigation and discretion.

Products Returned By Shipping Provider as Not Received. If the Product could not be delivered to the address you provided and was shipped back to Luxafor, Luxafor reserves the right, and the User hereby authorizes Luxafor to charge the User for any repeat shipping fees up to the purchase price of the returned Product(s).

Damaged Products. If the Product arrives damaged (“Damaged Product”), Luxafor will accept returns for a full refund only in accordance with the Return Procedures below. Once Luxafor confirms that you received a Damaged Product that was returned in accordance with the Return Procedures below, your sole and exclusive remedy is that (a) we will issue a refund to your credit card or PayPal account in the amount charged for the Damaged Product (if your credit card or PayPal account has already been charged for the Product) or (b) we will not charge your credit card or PayPal account for the Damaged Product. The refunded amount will include the applicable Delivery Fee

Return Procedures. All returns must be made within 30 days after the Product shipment date, or as stated on the sales page of the Product. All returned Products must be unused and returned in accordance with the instructions received from contacting customer service at  support@luxafor.com. You are solely responsible for the cost of shipping & handling the returned Product, no matter the condition of the Product or the reasoning behind the return. Unauthorized returns will not be refunded or credited to your account, and we may handle or dispose of those products as we see fit at our sole discretion.

In case of any disputes and prior to returning Products, Customer has an obligation to contact Customer Support (support@luxafor.com) to agree on a return method (way). Failing to do so, may result a 30% re-stocking fee to be applied on the full amount paid. 

Before returning the purchase, it is necessary to contact the Luxafor Customer Support Service (support@luxafor.com) to agree on the conditions for returning and repairing the damaged product or the conditions of returning the purchase, canceling the purchase and sending it back.

Before sending the product back, the customer must strictly follow the instructions and recommendations of the Customer Support Service regarding the procedure for sending the product and customs clearance. In the event that the customer has not followed the instructions provided by the Customer Support Service, the customer is responsible for the full amount of the costs of returning the product, which may be deducted from the payment for the purchase made.